Subject of the Store’s Activity

1. PetiGIO Spółka z ograniczoną odpowiedzialnością, with its registered office in Warsaw, operates the store at www.petigio.com, hereinafter referred to as the “Store”, and sells goods via the Internet throughout the Republic of Poland. The Store’s activity consists of selling new and original products for children. A detailed list of products and their unit prices is available on the Store’s website.
2. The person making purchases in the Store, hereinafter referred to as the “Buyer”, may be a natural person with full or limited legal capacity, a legal entity, or an organizational unit without legal personality but with legal capacity, using the Store, including placing orders. A Buyer who is a natural person purchasing in the Online Store for purposes not directly related to their business or professional activity (in accordance with Article 221 of the Civil Code of 23 April 1964 (Journal of Laws 2014.121)), is hereinafter referred to as the “Consumer”.
3. The person selling the products offered in the Store is the Store Owner – PetiGIO Spółka z ograniczoną odpowiedzialnością, with its registered office in Warsaw at ul. Ostródzka 74H, 03‑289 Warsaw, conducting business registered in the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register under number 0000745608, with share capital of PLN 5,400; Tax ID (NIP): 5243017121; email: petigio@petigio.com (hereinafter also the “Store Owner”).
4. These Terms and Conditions (hereinafter: “Terms”) define the rules for concluding contracts for the sale of goods (products) in the store www.petigio.com, specify the Store’s obligations towards the Buyer, and the Buyer’s rights and obligations arising from the execution of the sales contract, including the procedures for handling complaints.
5. Contracts concluded via the Store by Consumers constitute distance contracts with an entrepreneur within the meaning of the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827).
6. To use the Store, a computer with Internet access, a web browser, and an active email account are required.
7. Use of the Store requires the Buyer’s acceptance of these Terms.

Subject of the Transaction

8. The subject of the Buyer’s order may only include the products presented on the Store’s website at the time the order is placed.
9. The products displayed on the Store’s website do not constitute an offer within the meaning of Article 71 of the Civil Code of 23 April 1964 (Journal of Laws 2014.121, as amended); they are merely an invitation to conclude a contract. The contract for the sale of a selected product on the terms specified in its description on the Store’s website is concluded at the moment of confirmation of acceptance of the order for processing.
10. The prices of all products on the Store’s website are expressed in Polish zlotys and include VAT. The prices do not include delivery costs. Delivery costs depend on the chosen delivery method, the value and size of the order, and are indicated when selecting the delivery method. The total cost of the order, including delivery, is shown before the Buyer places the order.
11. The Store Owner reserves the right to change product prices and to initiate or cancel any promotional or sales campaigns at any time. Such changes do not affect orders placed by the Buyer before the date of the price change or the terms of the promotional or sales campaign.
12. The terms and conditions of any promotional or sales campaigns shall be defined in separate regulations.
13. The products presented on the Store’s website are new, original, and free from defects (both physical and legal), and have the required certifications and permits for distribution within the Republic of Poland.

Placing Orders

1. The Buyer may place an order directly on the website www.petigio.com—either after registering an account or without registration—by providing correct data and specifying the delivery address. Registration and the use of the Store’s functionalities are free of charge.
2. To correctly place an order, the Buyer must:
   • select the desired product and click the “Add to cart” button (or equivalent);
   • choose the type of shipment (delivery method);
   • provide the recipient’s details and the delivery address. If courier delivery is chosen, the Buyer may also provide a contact telephone number for the courier;
   • enter invoice data, if different from the delivery details, should a VAT invoice be issued;
   • click the “Order and pay” or “Order and pay on delivery” button, depending on the chosen payment method.
3. After placing an order on the website, the Buyer will automatically receive an email containing detailed information about the created order.
4. By the end of the next business day, the Store will confirm the acceptance of the order for processing by email.
5. If any discrepancies are found in the order confirmation, the Buyer should contact the Store via email at petigio@petigio.com or by phone at +48 508 311 775 to clarify the matter.
6. Placing an order constitutes an offer to conclude a sales contract. The contract is concluded when the Buyer receives the final order acceptance confirmation email mentioned above. After this moment, the Buyer cannot modify the order.
7. The Store may refuse to process or reserve products for an order if it cannot establish contact with the Buyer within three business days from the first attempt.
8. The Store Owner reserves the right to limit delivery methods and payment options for a Buyer who has failed to collect three cash‑on‑delivery shipments from the Polish Post within 14 days of delivery or has failed to collect courier deliveries.

Order Fulfilment Terms

9. The waiting time for shipment includes the time needed to prepare the shipment and the delivery time.
10. The standard delivery time for shipments dispatched by the Store is 24 business hours, counted from the moment the shipment is handed to the courier until it is received by the Buyer. Business days exclude weekends and public holidays. Shipments are sent on each business day until 3:00 PM and depend on product availability in the warehouse.
11. For products marked “ships immediately,” dispatch is carried out within 24 hours of payment receipt. For products marked “shipping in 3–7 days” and “shipping up to 10 days,” the Buyer will be individually notified of the dispatch date once availability is confirmed by the manufacturer.
12. In special cases (e.g., adverse weather conditions, unforeseen events, etc.), the delivery time may be extended, for which the Store is not responsible.
13. If during order fulfillment it turns out that the Store is unable to fulfill the order due to product unavailability, the Store Owner shall inform the Buyer by telephone or email without undue delay, and no later than thirty days from the order confirmation date. The Store will refund the amounts paid under the sales agreement.
    • Complete cancellation of the order;
    • Partial cancellation of the order;
    • Splitting the order and setting a new fulfillment date for the part of the order that cannot be fulfilled in the original timeframe (in which case the items will be shipped in separate shipments at no additional cost to the Buyer).
14. If the Buyer does not choose any of the methods referred to above, the Store Owner shall deliver the products that can be fulfilled within the specified timeframe; the remainder of the order shall be canceled, of which the Buyer will be notified by email.
15. Preparation for shipment—due to the individual nature of the order—may take up to twenty business days.
16. The cost of delivering the ordered products to the address indicated by the Buyer is specified when selecting the delivery method.
17. The Store is not responsible for delays or non-delivery if the Buyer incorrectly or incompletely enters the recipient or delivery address information when placing the order.
18. Before accepting the shipment from the courier, the Buyer should check whether the packaging was damaged during transport. Particular attention should be given to the condition of seals and tapes securing the package; if the packaging, seals, or tape are damaged, or if the received product is incomplete.

Payment Methods

19. Payment for the order may be made by:
    • bank transfer to account 13 1600 1462 1749 3982 0000 0001 held at BNP Paribas Bank Polska S.A. with its registered office in Warsaw; or
    • via tpay.com under the terms and conditions of the tpay.com portal.
20. Transactions by credit card and e‑transfer are processed by Krajowy Integrator Płatności S.A., plac Andersa 3, 17th floor, 61‑894 Poznań, NIP: 7773061579, REGON: 300878437, KRS: 0000412357, share capital: PLN 5,494,980 (paid in full), in accordance with the regulations available at tpay.com.

Receipts and VAT Invoices

For each purchased product, a sales receipt or VAT invoice—according to the Buyer’s choice—is attached and delivered with the product.

Claims, Withdrawal from Contract and Returns

23. The Store Owner is liable to the Buyer for physical or legal defects of the sold goods (warranty), where a physical defect is non‑conformity of the delivered products with the contract. The Buyer has the right to submit a claim within two years from the date the product is delivered by the Store Owner.
24. The Store Owner is responsible under the warranty for physical defects that existed at the time of transfer of risk to the Buyer or arose from a cause inherent in the sold item at that time. If the sold item has a defect, the Buyer may request a price reduction or withdraw from the contract, unless the Store Owner immediately and without undue inconvenience to the Buyer replaces the defective item with a non‑defective one or removes the defect.

    This limitation does not apply if the item was previously replaced or repaired by the Store Owner or if the Store Owner failed to fulfill the obligation to replace the item or remove the defect.

25. The Consumer may, instead of the remedy proposed by the Store Owner, demand replacement of the item with a non‑defective one or, instead of replacement, demand removal of the defect, unless bringing the item into conformity with the contract in the Consumer’s chosen manner is impossible or would entail excessive costs compared to the manner proposed by the Store Owner.

    When assessing excessive costs, the value of the non‑defective item, the type and significance of the defect, and the inconvenience to the Consumer of another remedy shall be taken into account.

26. To handle a claim, the Buyer should deliver the claimed product together with proof of purchase and a description of the claim to the Store Owner’s headquarters. The Consumer bears only the direct cost of returning the item. The Store Owner shall respond to the Consumer’s request without undue delay, and not later than within 14 days from the date of receipt of the claim.
27. If the claim is accepted, the item will be repaired or replaced with a non‑defective one and redelivered to the Buyer at the Store’s expense. If repair or replacement is not possible within seven days from the date of recognition of the claim, the Store shall refund the amount paid to the Buyer’s indicated bank account.
28. Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827), the Consumer may withdraw from the contract (order) without giving reasons by submitting an appropriate statement.
29. In the event of withdrawal from the contract referred to in point 6 of this paragraph, the contract shall be deemed not concluded. If the Consumer submitted the withdrawal statement before the Store Owner confirmed acceptance of the offer, the offer ceases to bind.
30. Refund of the payment for the product shall be made to the bank account indicated by the Buyer, and, if not indicated, via postal money order to the Buyer’s address provided when placing the order.
31. The Store Owner shall refund the amounts due without undue delay, but no later than within 14 calendar days in the event of:
    • cancellation of the order or part of the order paid in advance before its execution—an appropriate part of the price shall be refunded;
    • withdrawal from the contract;
    • acceptance of the claim and inability to replace the product, remove the defect, or reduce the price.
32. The warranty conditions are determined by the manufacturers or their authorized representatives. Warranty rights shall be exercised in accordance with the conditions set out on the warranty card and at the service center indicated therein.
33. All warranty claims may also be filed with the guarantors via the Store, with the date of filing the claim being the date on which the claim is passed on by the Buyer to the entity responsible under the warranty.

Personal Data Protection

1. The administrator of the personal data of Buyers registered or making purchases in the online store www.petigio.com is PetiGIO Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw at ul. Ostródzka 74H, 03‑289 Warsaw, entered in the National Court Register of the District Court for the Capital City of Warsaw, 12th Commercial Division under KRS number 0001126528, NIP 5243017121, REGON 52963185700000, share capital PLN 5,400.
2. The Store processes Buyers’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, national laws including the Act of 10 May 2018 on personal data protection, and related executive acts.
3. Detailed rules for processing personal data and the rights available to the Buyer are set out in the Privacy Policy (available at: https://petigio.com/polityka-prywatnosci).
4. Before registering an account or making a purchase, the Buyer is obliged to familiarize themselves with the terms of personal data processing used by the Store, in particular with the Buyer’s rights. A declaration of familiarization with the personal data processing terms is required for proper registration and authentication of the Buyer in the Store.

Final Provisions

5. In matters not regulated by these Terms, the provisions of the Civil Code and the Act of 30 May 2014 on consumer rights (Journal of Laws 2014.827) shall apply.
6. The Store Owner declares that it does not apply any codes of good practice referred to in Article 2(5) of the Act of 23 August 2007 on counteracting unfair market practices (Journal of Laws 2007.171.1206, as amended).
7. The Store Owner reserves the right to temporarily or partially disable the Store’s functionality without giving a reason. This provision does not apply to orders in progress and must not infringe the rights acquired by prior Buyers.
8. The Buyer has the right to contact the Store’s customer service regarding purchases, products offered by the Store, etc., via the contact form, email at petigio@petigio.com, or by phone at +48 508 311 775.
9. The Store reserves the right to amend these Terms at any time. Amendments shall take effect upon posting on the Store’s website and shall apply only to sales contracts concluded after the amendments are posted. Amendments must not infringe the rights acquired by prior Buyers.
10. The currently binding Terms are available at https://petigio.com/terms-and-conditions in the wording binding on the Buyer and may also be provided to the Buyer free of charge upon request in electronic form (PDF).
11. All disputes arising in connection with the performance of contracts between the Store and the Buyer or the application of these Terms shall be resolved amicably by negotiation. If an amicable resolution cannot be reached, the court competent in substantive and local jurisdiction for the dispute shall be the court competent for the Buyer’s place of residence or registered office.
12. These Terms take effect on 17 April 2025.